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Omni-Channel Customer Service

Connect with customers on their preferred channels, and get a 360-degree view of their data on a unified CRM platform.

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  • Provide customer support on live chat, email, Facebook & more

  • Seamlessly switch between channels

  • Give your team the full context on every customer interaction

  1. Meet customers where they are, when they need you.

    When your support team lacks context, your customers suffer. They feel unseen and undervalued as they reach out through different channels and talk to reps who can’t connect the dots.

    Put the customer first and deliver service that feels authentic with omni-channel messaging in Service Hub. Resolve issues with ease across email, chat, and Facebook Messenger. Enable your team to seamlessly move between those channels, meeting your customer where they are.

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  1. Deliver support on your customers' preferred channels.

    Customers reach out when and where they need you most. Sometimes, they will raise an issue on one channel but need to follow up on another channel. Meet your customers’ expectations with the ability to switch from website chat to Facebook Messenger to email — all while preserving the conversation thread in one place, in real time.

  2. Have the context you need for every interaction.

    Uncoordinated handoffs and out-of-sync teams leave customers having to repeat the same issue multiple times. With all channels connected to your CRM records, Service Hub gives your team the context they need to deliver a consistent experience across channels. Easily solve customer issues without sacrificing your teams’ efficiency.

  3. Effortlessly switch between channels.

    Switching between multiple tools to reach resolution takes its toll on reps as tickets accumulate. Ease the burden on your team by giving them an easy-to-use, centralized customer service platform. Connect with your customers across multiple channels and provide resolutions, all with the same software.

Have questions? Give us a call and we'll walk you through it.

+1 857-829-5060

Any time you have a more robust picture of a customer, your interactions with the customer are going to be better. HubSpot gives us that complete picture.

RICK RAVEN

Director of Customer Success

Studio Designer

Related Resources

If you’re interested in omni-channel customer service software, these related resources may help.

Frequently Asked Questions

  • Omni-channel customer service means reaching your customers when they need you, where they need you, while maintaining a consistent experience. Your team can address issues across multiple channels with a centralized view of all previous customer interactions.

  • You can get started with Service Hub for free. If you want more advanced features to help automate and scale your support operations, HubSpot offers premium features with Starter, Professional, and Enterprise editions.

  • Absolutely. There is no programming required to start using Service Hub. We've created Service Hub with automation and contextual guidance built right in so you can start scaling your support operations in minutes — not months. And if you're looking for more customization and expertise, our solutions partners offer specialized support to help you get the most out of HubSpot.

  • You'll find more than 1,000 custom integrations in our App Marketplace. From Jira to Slack to Facebook Messenger, it's easy to connect HubSpot to your service team's favorite tools in just a few clicks. We want you to spend less time toggling between different tools and more time working hands-on with your customers.